Text-based counselling is just that – counselling sessions conducted via text –
usually via SMS or on WhatsApp.
Customer Journey
The customer simply scans the provided QR code – they are put in contact directly with the Hopechat VP team where they will receive a text response from a qualified staff person within 3 to 5 minutes (if outside of operating hours bookings can be made via a 24 hour booking service).
All text-based counselling sessions are one hour long, similar to seeing a psychologist face to face – only these sessions can take place at any time* and in any place, via text.
Hopechat VP are dedicated to providing confidential support and we go to great lengths to ensure that employees using our service are never identified. What you confide in counselling remains 100% private.
The Process
1
Scan QR code or
SMS Number
2
Review T&C’s.
Provide Details.
Book Session
3
Counsellor starts session at booked time.
One hour session takes place.
4
Rebook with counsellor or
via booking bot.
5
Post session feedback survey. Refer to session resources.
